Refund policy

We do not offer returns, exchanges, or refunds once an order has been successfully placed and delivered.

No Return / No Exchange Policy

• Products once purchased cannot be returned or exchanged for any reason.

• We do not accept cancellations after the order has been processed or shipped.

• Refunds are not applicable for change of mind, incorrect selection, or dissatisfaction with the product.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.
If you receive a product that is damaged, defective, or incorrect, contact us within 24 hours of delivery at support@nirovaa.com with:

• Order ID

• Clear photos/videos of the issue

• Unboxing video (mandatory, if applicable)

After verification, we will evaluate the issue and take appropriate action at our sole discretion.

Non-Eligible Cases

We will not accept claims for:

• Minor color or design variations

• Damage caused due to misuse or wear and tear

• Delayed delivery by courier partners

• Claims raised after the allowed reporting window

Contact Us

For any questions related to your order, please contact us at support@nirovaa.com.